Refund Policy

This Refund Policy applies to NeuraSpeechAI , a product owned and operated by Airo Global Software (P) Ltd .By purchasing a subscription or any paid service, you agree to this Refund Policy.

• Subscription Plans

NeuraSpeechAI offers subscription-based access to AI-powered services, including but not limited to:

• Active Speech Recognition
• Voice Enhancement
• Text-to-Speech
• Speech-to-Text
• Voice Generation
• Language Translation
• AI Chat and Related Services

Subscription fees are billed according to the plan you select.

• General Refund Policy

Due to the nature of digital services and immediate access to AI-powered features, all subscription payments are generally non-refundable once the subscription has been activated.

This includes:

• Monthly subscriptions
• Annual subscriptions
• Token-based purchases
• Feature upgrades
• Add-on services
• Eligible Refund Requests

Refunds may be considered under the following circumstances:

• Duplicate or accidental payments.
• Incorrect charges due to a billing error by NeuraSpeechAI.
• Technical issues that prevent access to the service and cannot be resolved within a reasonable timeframe.
• Charges made after a confirmed cancellation due to a system error.

All refund requests are reviewed individually and are not guaranteed.

• Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Partial use or non-use of the subscription.
• Failure to cancel before the next billing cycle.
• User dissatisfaction based on personal preference.
• Incompatibility with unsupported devices or browsers.
• Violations of our Terms & Conditions resulting in account suspension or termination.
• Downgrading to a lower-priced subscription after payment.
• Free Trial

If a free trial is offered, we encourage users to evaluate NeuraSpeechAI during the trial period before purchasing a subscription.

Once the trial ends and a paid subscription begins, charges become subject to this Refund Policy.

• Subscription Cancellation

You may cancel your subscription at any time through your account settings.
Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• No further recurring charges will be made after the current billing cycle.
• No refunds will be issued for the unused portion of the subscription period, unless required by applicable law.
• Refund Request Process

If you believe you are eligible for a refund, you can submit a request using any of the following methods:

Option 1 – Raise a Support Ticket (Recommended)

Submit a support ticket through our customer support portal:

Support Portal: airoconnect.com

When creating your ticket, please include:

• Full Name
• Registered Email Address
• Order or Transaction ID
• Subscription Plan
• Date of Purchase
• Reason for the Refund Request
• Screenshots or supporting documents (if applicable)

Our support team will review your request and respond as soon as possible.

Option 2 – Contact Us by Email

You may also send your refund request via email.

Email: [email protected]

Subject: Refund Request – NeuraSpeechAI
Please include:

• Full Name
• Registered Email Address
• Order or Transaction ID
• Date of Purchase
• Reason for Request
• Supporting documents (if any)
• Processing Refunds

If your refund request is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on your payment provider, bank, or card issuer.
• NeuraSpeechAI is not responsible for delays caused by financial institutions or payment processors.
• Payment Disputes

If you believe you have been charged incorrectly, we encourage you to contact us before initiating a chargeback with your payment provider.

We are committed to resolving billing concerns promptly and fairly.

• Changes to This Policy

Airo Global Software (P) Ltd reserves the right to update or modify this Refund Policy at any time.

Any changes will be published on this page with an updated "Last Updated" date.

Continued use of NeuraSpeechAI after changes become effective constitutes acceptance of the revised Refund Policy.

• Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Airo Global Software (P) Ltd
Product: NeuraSpeechAI
Email: [email protected]
Website: https://www.airoglobal.com

Our Commitment

We strive to provide a reliable, high-quality AI experience. If you experience any billing or technical issues, our support team is here to help and will work with you to resolve your concerns as quickly as possible.